top of page

MyData FAQ Section

Get answers to the most common questions you might have regarding MyData and its services.

  • I have insurance against cybercrime, do i still need security?"
    In recent years, insurance companies and banks have made a fortune on new digital products that insure you against ransomware, bank abuse and other types of hacker attacks. But insurance is never a good deal if everyone is to be covered. However, it can be difficult to figure out what is covered, and what the requirements to your own security are in order to be covered, if a cyber-attack happens. It is your own responsibility to ensure that your security setup meets the requirements that the insurance companies set for your insurance to cover your losses. Your security consultant can give you impartial advice on the laws and the insurance companies' requirements. It is always a requirement to have a professional cybersecurity setup active, to get coverage.
  • Why is an antivirus and firewall not sufficient security?
    It is expected that 3 out of 10 companies in 2021 will be victims of cybercrime, this includes: • Ransomware • Electronic Bank Theft • Identity theft • Cryptojacking • DDoS Attack • Phishing And other types of digital enrichment crime, against which a firewall and a common antivirus, are completely defenseless. The first victims will be those who have not yet received a full evaluation of their cybersecurity and made the required upgrades.
  • My current IT provider advises against full security, why?"
    It is important to remember that most of the major local IT providers make 60-80% of their profits on expensive support hours. Many prividers make a living by reselling simple software and hardware solutions that provide a false sense of security while keeping a door open for further work in the long run. We believe a close relationship with our customers is essential, and that is why we offer free unlimited IT support to all our Business Complete and Enterprise clients. We are simply so confident in our service, that we are sure that you will not need our help with the security system after we have set it up. The unlimited support of cause also extends to other support and IT consulting tasks. For more information, visit our IT support service page here.
  • Im a MyData subscriber, how do i renew my contract?"
    If you are a private/home user at My Data, you will always be contacted well before the agreement expires and reminded that it is time to renew the subscription. If you are a corporate/business user, you should be aware that your agreement will be automatically renewed unless you cancel it or terminate the cooperation. You are of course welcome to contact us for questions regarding your contract, on +45 60 20 2000 or the local My Data number in your country.
  • Does MyData provide support and security for tablet and mobile?
    Yes! You should definitely make sure to set up your tablet and/or smartphone with MyData’s security protocols, otherwise you risk wasting your time and money on an incomplete security setup. Most people use their smartphones, at least as much as the computer, to access personal data and various security-relevant platforms. Due to the increasing usage, cyber attacks against mobile phones are in exponential growth right now and therefore require extra attention. We can also provide full IT support services on your mobile, in exactly the same way we do on your computer and other IT systems.
  • What kind of IT support can i get from MyData?
    MyData provides all types of technical and interface related support. No issue is too small or too comprehensive for MyData’s IT consultants. If you are a Business Complete or Corporate customer with MyData you have unlimited hours with our support department, and they can help you with an abundance of issues you might run in to during your daily operations. We handle issues ranging from simple printer setups to troubleshooting server configurations for complex infrastructures.
  • I have insurance against cybercrime, do i still need security?"
    In recent years, insurance companies and banks have made a fortune on new digital products that insure you against ransomware, bank abuse and other types of hacker attacks. But insurance is never a good deal if everyone is to be covered. However, it can be difficult to figure out what is covered, and what the requirements to your own security are in order to be covered, if a cyber-attack happens. It is your own responsibility to ensure that your security setup meets the requirements that the insurance companies set for your insurance to cover your losses. Your security consultant can give you impartial advice on the laws and the insurance companies' requirements. It is always a requirement to have a professional cybersecurity setup active, to get coverage.
  • Why is an antivirus and firewall not sufficient security?
    It is expected that 3 out of 10 companies in 2021 will be victims of cybercrime, this includes: • Ransomware • Electronic Bank Theft • Identity theft • Cryptojacking • DDoS Attack • Phishing And other types of digital enrichment crime, against which a firewall and a common antivirus, are completely defenseless. The first victims will be those who have not yet received a full evaluation of their cybersecurity and made the required upgrades.
  • My current IT provider advises against full security, why?"
    It is important to remember that most of the major local IT providers make 60-80% of their profits on expensive support hours. Many prividers make a living by reselling simple software and hardware solutions that provide a false sense of security while keeping a door open for further work in the long run. We believe a close relationship with our customers is essential, and that is why we offer free unlimited IT support to all our Business Complete and Enterprise clients. We are simply so confident in our service, that we are sure that you will not need our help with the security system after we have set it up. The unlimited support of cause also extends to other support and IT consulting tasks. For more information, visit our IT support service page here.
  • Im a MyData subscriber, how do i renew my contract?"
    If you are a private/home user at My Data, you will always be contacted well before the agreement expires and reminded that it is time to renew the subscription. If you are a corporate/business user, you should be aware that your agreement will be automatically renewed unless you cancel it or terminate the cooperation. You are of course welcome to contact us for questions regarding your contract, on +45 60 20 2000 or the local My Data number in your country.
  • Does MyData provide support and security for tablet and mobile?
    Yes! You should definitely make sure to set up your tablet and/or smartphone with MyData’s security protocols, otherwise you risk wasting your time and money on an incomplete security setup. Most people use their smartphones, at least as much as the computer, to access personal data and various security-relevant platforms. Due to the increasing usage, cyber attacks against mobile phones are in exponential growth right now and therefore require extra attention. We can also provide full IT support services on your mobile, in exactly the same way we do on your computer and other IT systems.
  • What kind of IT support can i get from MyData?
    MyData provides all types of technical and interface related support. No issue is too small or too comprehensive for MyData’s IT consultants. If you are a Business Complete or Corporate customer with MyData you have unlimited hours with our support department, and they can help you with an abundance of issues you might run in to during your daily operations. We handle issues ranging from simple printer setups to troubleshooting server configurations for complex infrastructures.
bottom of page